**** Blog owner NOTE: It is your responsibility in Checking the authenticity of the company before getting offer. The owner of this blog is just acting as a channel (mediator) to give information about the job openings in and around Chennai. The owner of this blog is in no way responsible for any fraudulence activity performed by any firm. The blog owner receives information about openings via from other sources like job search portal or newspapers or friends.
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From: Nityo Infotech Services Pvt. Ltd. <priyanka.verma@nityo.com>
Dear Candidate,
BMC Software is hiring Webserver professionals to provide Level 2 Technical Support to its customers in the US who are currently using BMC’s enterprise software products.
This position is open in BMC, Pune and would require a candidate to work in US working hours. Selected candidates would be further trained on BMC’s enterprise products.
To apply, please respond back with your updated resume and do fill up the below grid to support us in scheduling your interview .
Number of years of experience in:
Working knowledge of IIS :
Working knowledge of Tomcat :
Working knowledge of Apache :
Working knowledge of Java code :
Working knowledge of Web Services :
Working knowledge of Oracle:
Working knowledge of Unix:
Working knowledge of Windows:
Trouble shooting experience :
Knowledge on networking:
Years of experience in interacting with US customers :
Also do let us know the following:
Current Organization Name:
Qualifications:
Current Annual Salary:
Official Notice Period:
When was the last time you were interviewed at BMC Software:
Current Location:
Willing to work in Pune:
Willingness to work in US hours (yes/No):
Position Description
BMC is seeking a technically savvy, customer focused Technical Support Analyst. The Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues of moderate scope. This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues. Primary Responsibilities:- Ensure customer success and satisfaction by providing solutions to complex technical problems remotely via web and phone support.- Manage product problems through support analysis sessions.- Escalate and work directly with Research and Development to resolve complex support problems- Provide Introductory Training to customers when called upon.- Validates, documents and escalates design, reliability and maintenance problems or bugs. Builds and maintains appropriate test environments. – May review and approve cases according to the escalation procedure. – Prepares for and supports new products within technical area – may include product install and documentation review. – Work on customer support related projects as assigned.- Test resolutions provided by development and package for release to customers.
Position Requirements
The ideal candidate must have experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems. – Experience debugging with software development tools.- Applications administration and troubleshooting.- Must be a highly motivated, independent and flexible person with strong team directed abilities and a collaborative Whatever it takes attitude.- Ability to duplicate a customer’s specific software error in order to define the cause.- Must have strong verbal and written communication skills for technical presentations, product demonstrations, answering technical questions, and customer follow-up.
Position Attributes
Responsible for providing Premier technical support of BMC/Remedy products and related software products. Job scope includes trouble shooting and solving issues of moderate to complex scope related to AR system products and integrations. Identify and report design defects to higher levels of Support. Work with other engineers to drive to issues to resolution.
Duties/Responsibilities of Position:
Respond to and resolve all customer inquiries (via phone, e-mail, web)
Maintain high level of customer satisfaction
Maintain clear and concise ticket documentation with all required data and fields
Escalate service requests and issues appropriately
Exercise independent thought within defined procedures and practices
Manage priorities and act on factors that create priorities
Prepare for and support new products within technical area
Generate Knowledge Base entries
Please mention your skills in your respective projects on your resume wherever applicable.
Hoping to interact with you soon.
Warm regards
BMC Software
Talent Management team
**** Blog owner NOTE: It is your responsibility in Checking the authenticity of the company before getting offer. The owner of this blog is just acting as a channel (mediator) to give information about the job openings in and around Chennai. The owner of this blog is in no way responsible for any fraudulence activity performed by any firm. The blog owner receives information about openings via from other sources like job search portal or newspapers or friends.
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